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1. Admission / Service:
The management reserves the right to refuse service to anyone without giving reason or prior notice. Abusive or threatening behaviour, language or demeanour to our staff or customers will not be tolerated. We want all our customers to enjoy a pleasant experience and will do all in our power to maintain that. The Safety of our customers and staff is paramount.
2. Property & Title:
All goods must be paid for in full prior to title passing from Wrightway to the customer. All goods remain property of Wrightway until full and cleared payment has been received. Upon completion and full payment, the customer is entitled to receive their equipment plus any additional or amended items back from Wrightway. Wrightway reserves the right to remove, by whichever method is considered appropriate by the company, any equipment from our premises that are not collected within 14days of us informing the customer that work has been completed / ceased. We will hold you liable for any amounts due for work carried out, any additional transport / disposal costs and any cost incurred in chasing/ collecting the money that is owed. Should any payment be dishonoured title will be assumed immediately by Wrightway and goods must be given over to Wrightway. Wrightway reserves the right to take possession of such goods and the customer shall be liable for any costs incurred in doing so. The customer also agrees not to interfere or obstruct Wrightway taking possession of goods in this circumstance.
3. Service Agreements:
For upgrade and repair work, once an agreement has been reached by the customer, a verbal instruction from the customer or his / her agent to carry out further work shall be construed as an extension of the contract previously signed. All additional costs incurred following this work shall be chargeable as outlined during the discussion and / or at standard Wrightway rates of work. At times we may be required to open a case / component which have an intact “Warranty Void” sticker from the prior dealer / manufacturer. If we are required to do so, Wrightway does not accept any inferred liability for the warranty, nor do we accept liability for damage to casing or components except by negligence of our staff.
4. Warranty: Labour (In House/On-Site):
Due to the sensitivity of electronic components, all work carried out by Wrightway is in a controlled environment and is covered by our own warranty. Should there by an problem with the work carried out this should be brought to the attention of Wrightway within 48 hours of the machine being delivered, whereupon investigation and / or correction work will be carried out. Should the fault be found to be with the work of our technicians, no further charge will be made. Should the fault be found to be with the software or the neglect, wilful damage or misuse, a new or unrelated fault, or a recurrence of a fault previously corrected but subsequently failing due to no fault of Wrightway then our standard charges will be payable by the customer.
5. Warranty: Parts (New):
All new components are covered by a 12-month minimum manufacturer’s warranty. To protect both the customer and Wrightway all machines will be sealed with a warranty sticker which should only be removed / broken by Wrightway Computer technicians. Should the seal be broken / removed by anyone else, all warranties covered by Wrightway shall be deemed void and the customer shall have to take the matter up directly with the manufacturer. Certain items are considered to be “consumables” and these include mice, keyboards, inkjet cartridges etc. These items (and all other consumables) are excluded from All warranty provision by Wrightway.
6. Warranty: Parts (Used):
All used components are deemed “sold as see” and carry no warranty, unless otherwise stated by a director of Wrightway.
7. Warranty: Systems (New):
All new systems carry a 12 month RTB (Return to Base) hardware warranty as standard. No software warranty is given or implied, other than direct through the producers of the software. Again, all systems will be sealed to protect the warranty and should be left intact and not broken/removed by anyone other than Wrightway Computer technical staff. Should this seal not be intact when the machine is returned to / inspected by Wrightway, the warranty provided by Wrightway shall be deemed to have ceased. The customer is entitled to take any warranty matters up with the manufacturers, but the liability of Wrightway shall be deemed ended.
8. Warranty: Systems (Used):
Any second-user complete system sold is with a 30 day RTB warranty unless otherwise stated in writing by a director of Wrightway.
9. Warranty: Portables (New):
All Warranties are provided by the manufacturer, further details will be provided prior to and following purchase or upon request.
10. Warranty: Portables (Used):
All used portables are covered by a 30-day RTB warranty by Wrightway
11. Repair/Upgrades:
Wrightway will carry out the work requested by the customer and as subsequently agreed (See 3 above). Should the machine have any other problems, which are not brought to the attention of Wrightway, the company shall not untake any work to rectify those problems unless subsequently agreed to by the customer and the company. Once completed, the system will be sealed by the Wrightway technicians.
12. Payments:
For all components, service and upgrades/repairs work is due in full when work is completed / goods collected. For new and second user systems a 50% deposit is required with order prior to commencement and the remainder upon completion of the system. At the discretion of the company, this may be extended until the point of collection / delivery by Wrightway. For items “Collected & Delivered” by Wrightway for repair/upgrade/service payment must be made before goods are released. This can be done when the items are returned to your premises. All goods remain property of Wrightway until full and clear payment is received. Should any payment be dishonoured, Wrightway reserves the right to recover monies, goods to which title has not passed/goods provided by Wrightway as well as costs from the customer until all outstanding amounts and costs are reimbursed and the company is no longer financially impaired by the actions of the customer.
13. Salvage:
We have a large number of machines being worked on at any time and finite space to work in. We do reserve the right to dispose of any goods which are removed from customer machines during upgrades/repair/service work and then not returned to the customers’ machine. Should the customer wish to retain any old components following the work carried out by Wrightway then the customer should state this prior to any work being carried out. Should this not be done, Wrightway takes no responsibility for the components removed whilst work is in progress or subsequently and reserves the right to dispose of the components at its own discretion and these items shall be deemed to the property of Wrightway.
14. Collection of Goods:
All goods left for service / repair should be collected within 7 days of completion of work being notified to customer. All payments are deemed payable when work is completed. Should the customer not collect the goods within 14 days of being informed (by any communication means) that work has been completed, Wrightway reserve the right to sell those goods to offset their costs. We will hold you liable for any amounts due for work carried out, any additional transport / disposal costs and any costs incurred in chasing / collecting the money that is owed. Should the amount raised by this sale of goods not match that owed by the customer in good working order unless stated on the collection note. Any work that is advised but not carried out due to customer instruction will be so at the risk of the customer.
15. Special Order Items:
These are deemed to be items ordered specifically upon the verbal or written request of a customer which exceed the items carried by Wrightway, i.e. those items that, without specific request or instruction, Wrightway would not purchase for or on behalf of a customer or for stock purposes. Payment in full is required in these circumstances and may include delivery charges, dependant upon the supplier of the item(s). Refunds are not allowed on special order items.
16. Business Ownership:
This business is owned and operated by Wrightway Computers, registered office 16 The Avenue, Blaydon on Tyne, NE21 5NE. Wrightway is a mobile Computer and Laptop Maintenance Company.